Refund policy

All sales are final, there are no refunds or exchanges.

PO’s are just estimates and will have a grace period of falling within the ETA month. For example if the ETA is November it be anywhere from the 1st to the 30th and still be within TAT. If the items are not shipped within TAT you may request a full refund. 

To start a claim for damages or incorrect items you can contact us at littledollbabies2024@gmail.com.

You can always contact us for any return question at littledollbabies2024@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages made by postal services will need to be filed with them as there is insurance on every shipped package. Unless the item is specifically damaged by LDB the company is not responsible.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
In special cases if the customer reaches out before items are shipped requesting a different size it is possible to exchange for a different size if LDB has the availability to do so. However, once the package has shipped exchanges cannot be made.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at littledollbabies2024@gmail.com.